ITS Help Desk

Technology Support

Student and Employee Technology Assistance

The ITS Help Desk is available to all CCC students and employees. Whether you are dealing with a login issue, a technical problem, or just need help getting set up, reach out and a staff member will assist you.

ITS Help Desk & Computer Lab
Location & Hours

ITS Help Desk/Support Hours

Computer Lab Hours

ITS Help Desk FAQS

• How do I reset my password?
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• How do I connect to CCC Wi-Fi?
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• Why can't I see my class or submit assignments in Canvas?
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• Why can't I log into my CCC accounts?
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

ITS Common How-TOS & Tutorials

• Digital Signature with Adobe
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• G Suite for Students
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• Microsoft Teams Information
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• Office 365 Information
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005

• Duo Multi-Factor Authentication
  • Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
  • Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
  • Pay for classes: Pay for classes through your myCCC account.
  • Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
  • Complete placement: Take the required self-assessment to determine your starting Math and English courses
  • Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
  • Send your official final high school transcript to CCC.
    • If you earned a GED, send your test scores to CCC.
    • Send official AP test scores to both CCC and NAU if applicable.
    • Send official transcripts from any colleges previously attended to:

  CCC Registration and Enrollment Services,

  2800 S. Lone Tree Rd, Flagstaff, AZ 86005