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Technology Support
The ITS Help Desk is your first stop for technology support at CCC. Whether you’re having trouble logging in, connecting to Wi‑Fi, accessing Canvas, or using campus software, our team is here to help you get back on track quickly.
How We support you
The Help Desk is your first stop for technology support at CCC. Get help with:
- Account and password issues
- Canvas and online learning tools
- Wi-Fi and network access
- Campus computers, printers, and software
- General technical troubleshooting
If something is not working, the Help Desk can help you figure it out.
ITS Quick Links
Password Information & Help
Need help resetting your password? Check out our resources or contact us.
Get Password HelpmyCCC/Student Portal
Access the Student Portal for Canvas, Student Email, Tutoring, Self Service Banner, and more.
Go to myCCCCanvas for Students
Find your syllabus, grades, assignments, and course materials all in one place.
Go to CanvasSelf Service Banner
Your go-to for registration, financial aid, and keeping your account information current.
Go to Self Service BannerStudent Email
Check your student account for important updates from the college. CCC uses Gmail for all student email.
Go To Student GmailCampus Wifi
Connect to CCC’s wireless network at each campus.
Connect to Wifi
Student and Employee Technology Assistance
The ITS Help Desk is available to all CCC students and employees. Whether you are dealing with a login issue, a technical problem, or just need help getting set up, reach out and a staff member will assist you.
Contact the ITS Help Desk: 928-226-4357 Email / Contact Form
Please note: The ITS Help Desk cannot assist with password resets or account information over email due to FERPA regulations. For these issues, please call 928-226-4357.
Employee Assistance | Submit a Ticket
ITS Support/Help Desk TicketFacilities TicketMarketing Ticket
ITS Help Desk & Computer Lab
Location & Hours
ITS Help Desk/Support Hours
Lone Tree Campus - Summer Hours
Monday - Thursday: 7 a.m. – 6 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed
Fourth Street Campus - Summer Hours
Monday - Thursday: 7 a.m. – 6 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed
Computer Lab Hours
Lone Tree Campus - Summer Hours
Monday - Thursday: 7 a.m. – 6 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed
Fourth Street Campus - Summer Hours
Monday - Thursday: 7 a.m. – 6 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed
Page Campus - Summer Hours
Monday - Thursday: 7 a.m. – 6 p.m.
Friday: Closed
Saturday: Closed
Sunday: Closed
ITS Help Desk FAQS
How do I reset my password?
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
How do I connect to CCC Wi-Fi?
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
Why can't I see my class or submit assignments in Canvas?
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
Why can't I log into my CCC accounts?
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
ITS Common How-TOS & Tutorials
Digital Signature with Adobe
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
G Suite for Students
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
Microsoft Teams Information
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
Office 365 Information
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005
Duo Multi-Factor Authentication
- Register for classes: After meeting with an Advisor, register for classes through your myCCC account.
- Apply for Financial Aid and Scholarships: Complete financial aid before the payment deadline. CCC’s Title IV school code is 031004. CCC2NAU-specific scholarships open in late February each year
- Pay for classes: Pay for classes through your myCCC account.
- Set up your NAU account: Contact NAU Student Technology Services to activate your NAU login
- Complete placement: Take the required self-assessment to determine your starting Math and English courses
- Get your ID cards: Visit the CCC Security Desk for your free CCC student ID, and email your CCC2NAU advisor for a free JacksCard voucher once your NAU immunization hold is cleared
- Send your official final high school transcript to CCC.
- If you earned a GED, send your test scores to CCC.
- Send official AP test scores to both CCC and NAU if applicable.
- Send official transcripts from any colleges previously attended to:
CCC Registration and Enrollment Services,
2800 S. Lone Tree Rd, Flagstaff, AZ 86005